Shipping policy

Thank you for shopping at Ayan. We are dedicated to delivering your orders as quickly and reliably as possible. Below, you will find everything you need to know about our shipping procedures and delivery timelines.

Order Processing & Dispatch

• Dispatch Time: All orders are processed and dispatched within 1 to 2 business days (excluding weekends and major holidays) after receiving your order confirmation.

• Order Tracking: Once your package has been shipped, you will automatically receive a dispatch confirmation email containing your tracking number so you can monitor your shipment in real time.

International Shipping Times

We offer worldwide shipping to bring our home products directly to your doorstep.

Region	Estimated Delivery Time	Processing Time
International / Worldwide	7 – 12 Business Days	1 – 2 Business Days

Please note: Estimated delivery times are based on normal postal operations and may vary slightly during peak shopping seasons, holidays, or unexpected custom clearance delays.

Customs, Duties, and Taxes

• All orders are shipped with taxes and import duties handled according to local import rules.

• Any additional charges, customs duties, or local taxes applied by the destination country upon arrival are the responsibility of the customer.

Order Tracking & Status

Once your tracking number becomes active, please allow up to 24–48 hours for tracking details to update on the carrier system.

If you have not received your package within 15 business days of receiving your dispatch confirmation, please reach out to us with your name and order number, and our support team will happily look into it for you.

Contact Us

If you have any questions or concerns regarding your order shipment, feel free to reach out to us via our Contact Page or email us at support@ayan.com.